Blue Cross Blue Shield of North Carolina Awarded

Blue Cross Blue Shield of North Carolina earned a very high customer satisfaction score and with all of the concerns over health insurer quality, this bodes well for BCBS. According to the article “North Carolina Health Insurer Earns High Customer Satisfaction Score” by Bob Graham on IFAWebNews.com, BCBS of North Carolina ranked second best in a recent survey of customer service throughout the South Atlantic region.

BCBS of North Carolina earned a score of 714 out of 1000 which was above the average score by 14 points. JD Power and Associates’ US Member Health Insurance Plan Study looks at customer satisfaction and measures it by questioning coverage, benefits, provider choice, information, communication, claims, statements, customer service and overall approval processes. Kaiser Foundation Health Plan was ranked number one with a score of 747.

Some other scores from the South Atlantic region include Blue Cross Blue Shield of Georgia at 704, Aetna at 699, and UnitedHealthcare at 695. The 2011 US Member Health Insurance Plan Study looks at responses from over 34,000 members of various health insurance companies. The survey took place in December of 2010 and January of 2011. These ranking reports are very valuable to the reputation of each insurer, and consumers should look at these reports as they shop around for health insurance quotes.